America 250 Sale! 25% off Range Hoods until July 5th
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Shipping policy

UNDERSTANDING DELIVERY: WHAT YOU NEED TO KNOW

Less-Than-Truckload (LTL) FREIGHT DELIVERY: WHAT YOU NEED TO KNOW

Range hoods from Timberview Millworks will be shipped by LTL (Less-Than-Truckload) freight. LTL freight is designed for larger, heavier shipments that are too large to be shipped with a parcel delivery service such as UPS or FedEx.

PREPARING FOR DELIVERY

  1. Confirm Delivery Information: When your order is preparing to ship, a Timberview Millworks team member will email you to ensure we have all the necessary information for your delivery, including business names and address numbers (if applicable) and the contact details of the adult (over 18) responsible for scheduling and receiving your order.
  2. Tracking and Delivery Windows: After your order ships, you will receive an email with tracking information to monitor your shipment's progress. Note, the estimated delivery date on the tracking page is not guaranteed and does not constitute an official delivery appointment. When your order is in transit, the carrier will contact you via phone to schedule a delivery window. Please be available for the call and present for your delivery at the scheduled time to avoid redelivery or storage fees.
  3. The Crate is Large and Heavy - How to Prepare: Your range hood will arrive in a crate that is large and heavy. Ensure there is a space roughly 6 feet square that is empty and level with your driveway to receive your shipment. Delivery will be to the ground level door or to the garage. An adult (over 18) must be present during delivery and signature is required. Please note that the driver will not unpack, assemble, or bring the item inside. Additional delivery options, such as inside garage delivery may be available but will incur an extra cost. Please let us know if you need a different option, and we will assist you.

DURING DELIVERY

  1. Initial Inspection and Signing for Delivery: Upon delivery, you are responsible for inspecting the outside of the package for damage or missing items before the driver leaves.
  2. DAMAGE or MISSING ITEMS – REFUSE SHIPMENT: If your shipment appears damaged, REFUSE IT and sign the delivery receipt as DAMAGED. Do not accept delivery, the shipment will be returned to us and a replacement will be initiated at no cost to you.
  3. No Visible Damage or Missing Items: Regardless of the condition of the packaging, be sure to sign the receipt “CONTENTS SUBJECT TO INSPECTION.”

AFTER DELIVERY

  1. Full Inspection Within 3 Days of Delivery: Even if the package looks perfect on the outside, there may be hidden (concealed) damage inside the package due to rough handling. You are responsible for carefully removing and fully inspecting your order and reporting any damage or missing items to hello@timberviewmillworks.com within 3 calendar days of delivery. After your inspection, your order can be safely returned to the packaging for safe storage until installation. You may need the following items to open your package:
    - A cordless drill with a Philips head attachment 
    - A heavy-duty scissors or utility knife
    - Having another person to assist with safely removing the item from the crate may be helpful.
  2. DO NOT DESTROY ORIGINAL PACKAGING: Products returned to Timberview Millworks must be shipped in their original packaging. Products not returned in their original packaging will not be covered by Timberview Millworks and will NOT be eligible for return, exchange or replacement if applicable.
  3. Handling Damages or Missing Items: Within 3 days of delivery, if you discover any damage or missing items after opening the package send an email to hello@timberviewmillworks.com. We will need detailed photos of all sides of the item and packaging and close-ups of any damage, if applicable. We will also need a description of the issue. Do not throw away any of the packaging or install your order. Installation is acceptance.

PARCEL DELIVERY: WHAT YOU NEED TO KNOW

PARCEL DELIVERY OVERVIEW

Parcel delivery services such as FedEx or UPS are used to deliver smaller items. Since smaller items and accessories might ship separately, you may receive parts of your order via parcel, with accessories potentially arriving before larger items. FedEx or UPS will deliver items “to the threshold,” which means they will deliver them to the door, on the driveway in front of the garage, on the porch, etc, but not inside the building.

WE'RE HERE TO HELP

If you have any questions or need assistance, please reach out to our client services team by phone 1-888-668-9654 or by email hello@timberviewmillworks.com. We are here to facilitate communication with the shipping carrier and address any concerns you may have. Thank you for choosing Timberview Millworks.