Frequently Asked Questions

When you make a purchase, an account will be created, and your contact information and order information will be securely stored. To access that information, login with your email and a one-time code will be sent to your email to verify your identity - no passwords are used.

Yes, one will be emailed at the time of purchase. If you don’t receive email confirmation, call us at 888-668-9654 or email us at hello@timberviewmillworks.com. Please provide us with your name and the date that the order was placed.

In order for your order to ship quickly, the window to make changes is limited. Orders can be changed only before the end of the business day they are placed. If an order is placed on a weekend or company-recognized holiday, changes can be made only before the end of the next business day. After that, it will be too late to make any changes. 

In order for orders to ship quickly, the window to cancel is limited. Orders can be cancelled only before the end of the business day they are placed. If an order is placed on a weekend or company-recognized holiday, cancellations can be made only before the end of the next business day. After that, it will be too late to cancel.

You will receive a shipping confirmation email when your order ships including the tracking number for your package. Use tracking information for updates on the status of your delivery.

We currently use a mix of LTL Freight Carriers, UPS Ground and FedEx Ground shipping methods to fulfill orders. In some cases, parts of your order may ship separately from the rest.

LTL Freight Carriers - Residential curbside delivery is our standard service included with your order. Please note that delivery drivers ARE NOT required and WILL NOT carry your package/crate into your home/residence, nor will they remove any trash, pallets, or debris from the premises. For more shipping information please see our shipping policy.

For information on returns please see our return policy.

Currently we ship within the contiguous 48 US states and the District of Columbia.

For an installation guide for your range hood click this link: Installation Manual.